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Terms and Conditions

 

Terms & Conditions

Last Updated: [April16, 2026]

Welcome to Cross‑Checked Threads! By placing an order or using our website, you agree to the following Terms & Conditions. Please read them carefully.

1. Custom Products

All items are handmade and made to order. Because each sweatshirt is personalized with names, numbers, or custom details, all custom orders are final sale. Please double‑check all spelling, numbers, and size selections before submitting your order.

2. Processing & Production Time

Our products are crafted by hand. • Production Time: 5–10 business days • Production times may extend during holidays, high‑volume seasons, or due to supply delays.

3. Shipping

• Orders ship after production is complete. • Delivery typically takes 3–7 business days, depending on your location and the carrier. • A tracking number will be emailed once your order ships. • We are not responsible for delays caused by carriers, weather, or incorrect addresses provided at checkout.

4. Returns, Refunds & Replacements

Because all items are custom, returns and refunds are not accepted. However, if there is an error on our end (wrong name/number, misprint, or defective item), we will replace it at no cost. Please contact us within 7 days of delivery with photos of the issue.

5. Cancellations

Orders may be canceled within 12 hours of purchase. After that, production begins and cancellations are no longer possible.

6. Sizing

Size charts are provided to help you choose the best fit. We cannot offer exchanges for sizing issues on custom items, so please review measurements carefully.

7. Payment

All payments must be made at the time of purchase. We accept major payment methods as listed at checkout. Prices are subject to change at any time.

8. Intellectual Property

All designs, photos, and content on this website are the property of Cross‑Checked Threads. You may not copy, reproduce, or resell our designs without written permission.

9. Privacy

Any personal information you provide (such as name, address, or email) is used solely to process your order and communicate with you. We do not sell or share your information with third parties.

10. Contact

Questions or concerns? You can reach us at: [your email or contact method]   We’re always happy to help.

Return and Refund Policy

Because every item we make is custom—created just for you with your chosen name, number, or design—we’re unable to accept returns or offer refunds on personalized orders. If there is ever a mistake on our end (wrong size, wrong name/number, misprint, or a defective item), we’ll happily replace it at no cost. Your happiness matters, so if something isn’t right, please reach out within 7 days of delivery and we’ll make it right.



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